Accessibility Statement

Holly Mack-Ward & Co. is committed to ensuring digital accessibility for people with disabilities across all platforms.

We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Holly Mack-Ward & Co. takes the following measures to ensure the accessibility of weknowwestphilly.com:

• Include accessibility throughout our internal policies.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Holly Mack-Ward & Co. is partially conformant with WCAG 2.0 level AA.

Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of weknowwestphilly.com. Please let us know if you encounter accessibility barriers on weknowwestphilly.com or any of our digital platforms:

• Phone: 215-886-0037
• E-mail: [email protected]
• Visitor address (hours may be impacted by COVID): 990 Spring Garden St., Ste 701, Philadelphia PA 19123

We try to respond to feedback within 24 hours.

Technical specifications

Accessibility of weknowwestphilly.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure the accessibility of weknowwestphilly.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for weknowwestphilly.com:

1. Content Generated by the Multiple Listing Services may not be edited or modified by website operators. This includes photos, videos, descriptions, maps, document attachments, and more. : Uploaded images may not have text alternatives because MLS terms of service prohibit site owners from modifying MLS content. We are advocating for MLS requirement of alt text and other changes to be more accessible. Please contact us if you encounter an issue.

Assessment approach

Holly Mack-Ward & Co. assessed the accessibility of Holly Mack-Ward & Co. by the following approaches:

• Self-evaluation

Web Accessibility Help

There are actions you can take to adjust your web browser to make your web experience more accessible.

I am blind or can’t see very well

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

• Use your computer to read web pages out loud
• Use the keyboard to navigate screens
• Increase text size
• Magnify your screen
• Change background and text colors(link is external)
• Make your mouse pointer more visible(link is external) (Windows only)

I find a keyboard or mouse hard to use

If you find a keyboard or mouse difficult to use, speech recognition software such as Dragon NaturallySpeaking(link is external) may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

I am deaf or hard of hearing

If you are deaf or hard of hearing, there are several accessibility features available to you.

Transcripts

A text transcript is a text equivalent of audio information that includes spoken words and non-spoken sounds such as sound effects. NAR is working on adding transcripts to all scripted video and audio content.

Captioning

A caption is a transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally rendered visually by being superimposed over the video, which benefits people who are deaf and hard-of-hearing, and anyone who cannot hear the audio (e.g., when in a crowded room). Most of NAR’s video content includes captions. Learn how to turn captioning on and off in YouTube.

Volume controls

Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device’s volume controls and your media players’ volume controls to optimize your listening experience.